The Day I Put Three Suppliers on CS1
One of the toughest decisions of my quality career was placing three suppliers on Controlled Shipping Level 1. The experience taught me that recurring supplier problems are rarely about individual defects and almost always about underlying system weaknesses.
Why Supplier Quality Problems Keep Returning
Supplier quality problems rarely repeat because organizations lack corrective actions. They repeat because organizations lack sufficient understanding of the conditions that created the outcome in the first place.