Why Every Department Needs Root Cause Thinking
Every department produces outcomes. Sales, marketing, human resources, engineering, operations, finance, and leadership all create results that can be understood, improved, preserved, or prevented through root cause thinking.
Success Has Root Causes Too
Organizations devote significant effort to investigating failure but rarely investigate success. Understanding the causes of successful outcomes creates opportunities to preserve, strengthen, and replicate excellence.
Every Organization Produces Outcomes
Every organization produces outcomes. Customers, employees, suppliers, and stakeholders all experience the results of decisions, processes, leadership, and organizational conditions that create performance.